Connect the mailbox and the phone number your automations use, decide which agents send from which, set the hours your brokerage is open, and see the limits on what RealViu supplies. Flows, campaigns and the inbox follow this screen rather than keeping their own copy.
Communications settings
Work down the cards in order: Email accounts, then Twilio accounts, then Phone numbers. Set Business hours before you turn on any automation.
The mailboxes your automations send from and enquiries return to.
The Twilio account your brokerage sends SMS through.
The numbers that send and receive, and who answers them.
The key your automations and drafting run on.
Which agents may spend the brokerage's key.
When your brokerage is open, and the days it is closed.
What RealViu allows you to spend each month, and how much of it you have used.
What the alerts sent to your agents may contain.
Admins only. Agents cannot change these settings; they see the numbers and mailboxes they were given, and can connect a mailbox of their own that nobody else sees.
Connect the mailbox your automations send from and read replies into. Replies land in the inbox against the right conversation.
Your own Twilio account, in your brokerage's name. The credentials are checked against Twilio before they are stored.
Pick which of your numbers each agent sends from, and which one brokerage-wide campaigns use.
Set the days and hours you are open, so nothing sends overnight. Flows already running pick the new hours up on their next step.
imap.gmail.com · smtp.gmail.comoutlook.office365.com · smtp 587IMAP 993 · SMTP 587There is no RealViu mailbox in the middle. Automations send from your address, replies come back to it, and the inbox reads the folders you point it at. The form says exactly what that means before you press anything.
Texts send from a Twilio account in your brokerage's own name. You hold the account, so your sending history and reputation stay yours, and RealViu never sees your bill: messages go through your credentials and are charged to you.
| Number | Receiving | Assigned to | |
|---|---|---|---|
| +1 416 555 0184Main line · campaigns | swap_horizReceiving · checked 9:02 am | The brokerageexpand_more | In use |
| +1 647 555 0127Jordan's line | swap_horizReceiving · checked 9:02 am | Jordan Leeexpand_more | In use |
| +1 437 555 0196Priya's line | call_madeSending only | Priya Nairexpand_more | Receive texts here |
Set the days and hours your brokerage is open, in your own time zone, and mark the days it is closed. Automations hold messages outside those hours and send them when you open, so a follow-up written at midnight arrives at a reasonable time.
The AI steps in your flows and the Rewrite button in the inbox run on a key. It can be the one RealViu lends you, with a monthly ceiling, or your own, billed by your provider with no RealViu limit at all. Either way you can see who may use it and how much has been used.
RealViu-provided key, in use. Add your own below to use it instead.
Communications Settings comes with the Automated AI Lead Engine, the add-on that switches on texting, the inbox and Automation Flows. It is the first screen to visit after the add-on is on, and the one to come back to whenever a number or mailbox changes.
Added to Growth or Dominance AI. Switched on or off at any time, billed pro rata alongside your plan.
Twilio bills your account directly for every message part. Email campaigns send through RealViu's own service and are covered by your plan's email allowance instead.
Brokerage admins. Agents see the numbers and mailboxes they have been given, can connect a personal mailbox that only they can see, and can set their own business hours and closed days on top of the brokerage's.
Yes. Texting sends from a Twilio account in your brokerage's name, so the numbers, the sending history and the reputation are yours, and Twilio bills you directly for every message part. RealViu never sees that bill. Carrier registration for Canadian and US texting happens on that account and takes a few days.
Every message in the folders you choose, going back ten days at the first connection. Only lead mail is kept: a message from an existing contact, or a reply to a thread the system started. Everything else is read and dropped immediately, and never reaches the inbox.
Your Twilio token and mail passwords are checked against the provider before they are saved, stored encrypted, never shown again and never sent back to the page. Use an app password for Gmail and Microsoft rather than your normal one.
Automations hold the message and send it when you open. A flow step can carry its own hours, an agent can set theirs, and the brokerage hours are the default. If no hours are set at all, any step that checks them refuses to run rather than guessing.
Monthly ceilings RealViu sets on the texting and AI it supplies. They are shown, not set by you: the panel shows the ceiling, what has been used in your own calendar month, turns amber at 80 percent, and says what pauses at 100. With your own AI key there is no RealViu limit; your provider bills you.
Automatic texts to your agents about their own leads, such as a new enquiry or a booked showing. You choose whether those texts may include the customer's details. Any active flow whose alert still names the customer is listed so you can change it.
Connect the mailbox and the number, set your hours, and every flow, campaign and inbox reply in Marketing Studio follows this one screen from then on.