Terms, privacy and the data agreement.

13Brokerage materials and AI-generated communications

This section applies when you upload, connect or otherwise provide documents, text, website content, policies, guides, files or other materials for use by the AI assistant or any AI communication feature (collectively, “Brokerage Materials”).

• Authority and rights. You represent and warrant that the person approving each upload is authorised to act for the brokerage; that you own the Brokerage Materials or have all licences, permissions and consents needed to provide and use them through the service; and that their use will not infringe copyright, privacy, confidentiality, publicity or any other third-party right. You must not upload client records, passwords, payment-card information, listing-feed credentials or other confidential or personal information unless you have a lawful basis, appropriate authority and a clear business need to make that information available through the feature.
• Public use. Brokerage Materials provided to an AI communication feature are not internal-only. The assistant may retrieve from and use them to answer questions from any website visitor, including an anonymous visitor. You are responsible for deciding what is suitable for that public use.
• Licence. You grant RealViu a non-exclusive, worldwide, royalty-free licence, with the right to permit our service providers to exercise it only on our behalf, to host, store, reproduce, format, parse, index, embed, analyse, process, transmit and display the Brokerage Materials; to configure or train account-specific AI retrieval and communication features using them; and to generate and display responses derived from them, solely to provide, secure, maintain and improve the service for your account. This licence lasts while the Brokerage Materials remain in the service and for the limited backup and deletion period described in the Privacy Policy. It does not transfer your ownership of the Brokerage Materials to us or permit us to use them to train a public or third-party model.
• Your responsibility and compliance. You are solely responsible for the accuracy, currency, legality and completeness of the Brokerage Materials and for communications generated from them. You must ensure that both comply with all laws, professional obligations, advertising and disclosure requirements, board and listing-data rules that apply to you, including TRESA and RECO requirements in Ontario, CREA rules and applicable provincial requirements. You must review the feature's operation, correct or remove outdated material promptly, and not remove or obscure any notice that an answer is AI-generated and may contain errors.
• No review or guarantee. We do not review, verify, edit or approve Brokerage Materials before the assistant uses them. AI-generated communications may be inaccurate, incomplete, outdated or misleading even when the source material is correct. They are general information, not legal advice, an appraisal or another professional opinion, and must not be relied on as a substitute for human review. To the fullest extent permitted by law, RealViu is not liable for Brokerage Materials or for communications generated from them; the exclusions and limits in Section 10 also apply.
• Indemnity. You will defend, indemnify and hold harmless RealViu Corp., its affiliates, and their directors, officers, employees and contractors from third-party claims, proceedings, damages, judgments, settlements, penalties, costs and reasonable legal fees to the extent arising from (a) Brokerage Materials; (b) your breach of the warranties or obligations in this section; (c) an AI-generated communication based on Brokerage Materials; or (d) your breach of applicable advertising, disclosure, privacy, intellectual-property or professional requirements. We will give you reasonably prompt notice of a claim and reasonable cooperation at your expense. You may control the defence and settlement, but may not settle a claim in a way that admits fault by, imposes an obligation on, or fails to fully release a protected RealViu party without our prior written consent, not to be unreasonably withheld. We may participate through counsel of our choice at our own expense. This indemnity does not apply to the extent a claim was caused by RealViu's gross negligence or wilful misconduct.
• Per-upload acceptance. Before each upload, an authorised administrator must review the notice presented with that upload and select “Accept and Upload.” Each accepted notice, including the exact version displayed at the time, is incorporated into and forms part of these Terms. We record evidence of acceptance, which may include the administrator's name or account identifier, timestamp, notice version, identifiers for the related upload and network-verification evidence. Depending on the notice version, that network evidence may be an IP address or a one-way keyed cryptographic fingerprint of the IP address. When the notice states that a fingerprint is used, the IP address itself is not stored in the acceptance record. The authenticated administrator's identity and timestamp are the primary evidence of acceptance; network-verification evidence is corroborating evidence only. We retain the personal information in an acceptance record only for as long as reasonably necessary to evidence, administer or enforce the agreement, subject to our retention schedule and applicable limitation periods. If an upload notice conflicts with these Terms, these Terms govern.
• Removal and survival. You may remove Brokerage Materials through the available account controls, and we may restrict or remove material that may violate these Terms or create legal, security or operational risk. Removal does not recall answers already delivered. The warranties, responsibility allocation, indemnity and acceptance record provisions survive removal or termination to the extent needed to address events that occurred while the material was used.

14Messaging, consent and anti-spam compliance

This section applies to every text message, email and other electronic message sent through the platform from a number or mailbox connected to your account, whether sent by hand, by an automation flow, by a campaign or by the AI assistant.

• The law you must follow. Commercial electronic messages sent from Canada or to recipients in Canada are governed by Canada's Anti-Spam Legislation (CASL), enforced by the CRTC, together with applicable privacy law and the rules of your real estate board and regulator. Before you send, you must hold express consent or a valid implied consent (implied consent lapses two years after a purchase or contract and six months after an inquiry); every commercial message must identify you accurately and give a mailing address and a way to reach you; and every commercial message must offer a working, no-cost way to unsubscribe that you honour within 10 business days and keep functional for 60 days.
• You decide who is contacted. You and your agents alone decide which people your account contacts, on what consent basis, and with what content. We are a platform provider. We do not select recipients, write your messages or hold the consent you rely on; you do.
• The tools, and their limits. We provide tools to capture, record and enforce consent: website forms with dated, versioned consent wording; a consent ledger; an import attestation; carrier opt-out keywords honoured automatically; a consent check before every automated and campaign send; and unsubscribe links in campaign email. These tools act on the records in your account. If a record is wrong because consent was attested that did not exist, consent was recorded by hand without evidence, a purchased, rented or scraped list was imported, or a consent control was otherwise overridden or circumvented, the resulting messages are yours alone.
• No liability for your messages. To the fullest extent permitted by law, we are not liable for any text message, email or other message sent from your account or on behalf of you or your agents, for any consent you claimed or failed to obtain, or for any complaint, investigation, penalty, claim or loss arising from them, including administrative monetary penalties under CASL. Section 10 applies to everything in this section.
• Indemnity. You will indemnify and hold harmless RealViu Corp. and its directors, officers, employees and contractors against all claims, penalties, costs and expenses, including reasonable legal fees, arising from messages sent from your account or from a breach of this section.
• Immediate suspension. Any violation of this section, including sending without a valid consent basis, ignoring or circumventing an opt-out, falsifying a consent record or attestation, or sending content that is unlawful, misleading or in breach of carrier rules, results in immediate suspension of the account or of its sending features, without prior notice and without refund for the period of suspension. We may also terminate under Section 11, cooperate with the CRTC and other authorities, and report the conduct where the law requires. Suspension does not relieve you of responsibility for messages already sent.
• Records and cooperation. CASL places the burden of proving consent on the sender. You must keep your own evidence of consent and produce it on request. We keep the consent ledger and message logs for your account under our retention schedule and will make them available to you to answer a complaint or inquiry.