Pick a segment, see exactly how many people it reaches and what it will cost before anything sends. Only contacts with consent are included, the audience is frozen at that moment so the count you approved is the count that goes, and every recipient is checked again before their message leaves.
0 of 1,216 · 0 skipped for consent
Messages already sent cannot be recalled. To stop for good, use Stop sending. A stop cannot be undone.
Stop sendingA campaign cannot be created from a segment that does not assert SMS marketing consent. Then every recipient is checked again against the consent ledger immediately before the provider call, the same check the inbox and the flow engine use.
Segments that do not carry an SMS consent rule are marked in the picker and a campaign cannot be created from them. There is no override.
How many contacts match, how many have a usable number, and how many will be left out. You read it before anything is frozen.
consent_revoked+1 647 555 0142 texted STOP after the freeze. Not sent, reason on the row.Carriers split long messages into parts and charge each one. The part count is arithmetic. The cost is labelled an estimate because carrier fees vary by destination.
Somebody who withdraws consent between the freeze and their turn is skipped, with the reason recorded on their own row. Skipped messages are never charged.
An audience over the limit is refused rather than truncated, so nobody is quietly left out of a send you approved.
Consent is a ledger, not a checkbox on a contact. Each event records the channel, the purpose, the legal basis, where it came from and the evidence behind it. Campaigns, flows and the inbox all read the same ledger.
sha256:3f1c… · IP and browser fingerprintsThe words on your forms
Carrier keywords, honoured automatically
Only a message that is exactly the keyword counts. "Stop by the open house at 3" never unsubscribes anyone, and "please stop texting me" is a request a person handles in the Inbox.
Canada's Anti-Spam Legislation covers every commercial electronic message, texts and email alike, and puts the burden of proving consent on the sender. Here is what it asks of you and what RealViu does about each part.
A summary for orientation, not legal advice.
Built into the tools, checked on every send.
RealViu is a platform provider. Your brokerage and your agents decide who is contacted, on what consent basis, and with what content. We give you the tools to capture, record and enforce consent, and those tools act on the records in your account.
If a record is wrong because consent was attested that did not exist, recorded by hand without evidence, or a purchased or scraped list was imported, the messages that follow are yours, not ours. We accept no liability for any text or email sent on behalf of a brokerage or agent, or for a consent control that was overridden.
The full clause is Section 14 of the Terms of Service. The rules themselves are summarised on our Compliance page.
Sources: An Act to promote the efficiency and adaptability of the Canadian economy (CASL), S.C. 2010, c. 23 · CRTC, Frequently asked questions about CASL · CRTC, Guidance on implied consent · CRTC Compliance and Enforcement Information Bulletin 2018-415 on section 9. Checked September 2026.
A campaign runs in batches from your browser. Closing the tab pauses it and Continue resumes without sending anyone twice. Stop is terminal. A monthly spending cap can end a send on its own.
412 of 1,216 · 4 skipped for consent
Messages already sent cannot be recalled. A stop cannot be undone.
Stop sendingStop sending ends the campaign for good. Everyone not yet attempted stays unsent with that reason on their row, and the stop is enforced on the server, so a browser that missed it cannot keep going.
746 of 1,216 sent. The rest were not attempted.
Raise the limit under Communications Settings, then create a new campaign for the remaining contacts.
Set a monthly SMS limit for the brokerage. When a send would cross it, the batch ends and the screen says so. You are billed by Twilio for every message part, on your own account, so the estimate before you send is the number to check.
Past campaigns show sent, failed and skipped counts, and group failures by reason with the carrier's code and what to do about it. Replies land in the Communications Inbox as ordinary conversations.
Mass SMS comes with the Automated AI Lead Engine, the add-on that switches on the texting and email side of Marketing Studio. It lives in the brokerage portal and is for administrators, since one send reaches the whole audience on the brokerage's number.
Added to Growth or Dominance AI. Switched on or off at any time, billed pro rata alongside your plan.
Message parts are billed by Twilio on your own account at carrier rates. The estimate before every send counts the parts exactly and labels the dollars as an estimate.
Brokerage administrators, from the brokerage portal. Agents build flows and work the inbox, but one text to a whole audience from the brokerage's number is an admin decision.
The reply is recognised on the server the moment it arrives, consent for texting and for marketing is withdrawn at once, and the event is written to the ledger with the carrier keyword as evidence. That person is skipped in every campaign and flow from then on, and nobody has to remove them by hand.
Because their consent changed between the moment the audience was frozen and their turn to be sent. Every recipient is checked again immediately before the provider call. A skipped message is never sent and never charged, and the reason sits on that person's row.
You can stop it, and a stop is final. Messages already sent cannot be recalled, everyone not yet attempted stays unsent, and the campaign cannot be resumed. Closing the tab only pauses it; Continue resumes without sending anyone twice.
Twilio bills every message part on your own account at carrier rates. Before you send, the screen shows the exact number of parts and an estimated dollar figure, labelled as an estimate because carrier fees vary by destination. A monthly spending cap can end a send on its own.
The tools are built around CASL as enforced by the CRTC: consent before sending, honoured opt-outs, a ledger that can prove both, and identification from your own number. Compliance also depends on the records you create. Attesting consent you do not have, or importing a list you did not earn, is a violation of our Terms and leads to immediate suspension.
Add the Lead Engine to a Growth or Dominance AI site, connect a number, and your first campaign shows you the audience, the parts and the cost before a single text leaves.